We take care to ensure our products meet your expectations before they leave our hands and we stand behind the quality of our craftsmanship and materials. Because our timber products are custom made to your specifications, we do not offer refunds unless there is a manufacturing defect or an error on our part. If the item delivered does not match your order, we will make it right. Contact us within 3 days of receipt of your order to begin a return process.

Damage in Transit?

If your order arrives damaged:

• Inspect and note damage at delivery: Check items and packaging immediately; clearly note any visible damage on the delivery receipt before signing.
  
• Document and preserve everything: Take photos of packaging and damage, keep all paperwork and do not discard packaging or the damaged item.
• Notify the carrier quickly: Report damage promptly (especially concealed damage) and follow the carrier’s required timelines.
  

Let’s Talk

We are a dedicated team committed to craftsmanship and customer service. If you have a question about your order, please let us know.

Phone: 1-800-635-1100

Email: sales@tarriver.com