Refund & Return Policy
We stand behind the quality of our craftsmanship and materials. Because most of our timber products are made to order, we take care to ensure everything meets your expectations before it leaves our hands.
Here’s what to know about returns and refunds:
Custom & Made-to-Order Products:
Custom items are products built specifically for your project (such as beams and headers which are cut to custom lengths, or custom corbels, braces, brackets, etc. that are not from our standard catalog). As a result, custom products are non-refundable and non-returnable. We do not offer refunds on made-to-order items unless there is a manufacturing defect or an error on our part.
Stock Items:
Returns are accepted within 14 days of delivery.
Items must be unused, uninstalled, and in original condition.
A restocking fee of 30% will be charged.
Shipping costs are non-refundable, and return shipping is the buyer’s responsibility.
Contact us before sending any item back so we can authorize the return and provide instructions.